New Bug Report Reward Program
2024-08-12 08:00Hello Commanders.
We are committed to providing a more stable gaming environment and rewarding Commanders who report bugs. To this end, we are pleased to introduce our new Bug Report Reward Program.
To participate in the Bug Report Reward Program, you must submit your report through a 1:1 inquiry to the Customer Center. Once your report has been reviewed and confirmed, rewards will be distributed via in-game Inbox based on our reward criteria.
We will announce the recipients of the Bug Report Rewards Program in a separate notice at the beginning of each month. Based on your feedback and any necessary adjustments, we will continually improve the program.
Please note that if bugs are not reported and instead exploited or shared, actions will be taken in accordance with our operational policies. We encourage all Commanders to actively participate in this program.
Please see below for details.
■ Bug Report Reward Criteria and Details
[How to Submit a Bug Report]
1. Submit an inquiry via the "1:1 Inquiry" [GO NOW]
2. Select "Report Error"
3. Provide detailed information about the bug, including your Commander’s information
※ Please ensure that your report includes detailed information to help us accurately identify the issue.
※ You may attach screenshots, gameplay videos, or other relevant files.
※ It may take some time to review and confirm the details of the reported bug.
※ Responses to your inquiry will be sent to the email address provided during submission.
[Bug Report Reward Program and Reward Details]
Starting Date: August 13, 2024, 01:00 (UTC) / August 12, 2024, 18:00 (PDT)
Details: Rewards will be distributed based on the severity and classification of the reported bugs.
| Tier | Rewards | Bug Report Reward Criteria |
| S | 4000 Gems | Bugs that severely impact the in-game economy when exploited |
| Bugs that cause significant disruptions, making gameplay difficult or impossible | ||
| Example: Inability to use major content, abuse, hacking-related issues, etc. | ||
| A | 1000 Gems | Bugs that cause significant inconvenience during gameplay, but gameplay is possible |
| Bugs that impact the in-game economy when exploited, but is not significant | ||
| Example: Functions do not operate normally, or errors occur but with low frequency, etc. | ||
| B | 500 Gems | Bugs that do not severely impact the game but require fixes or improvement |
| Errors outside of the above cases | ||
| C | GM's Marvelous Treasure Chest x1 | Minor bugs that have a minimal impact on gameplay, such as typos, map clipping issues, image errors, etc. |
※ Reported bugs will be categorized by severity, and the rewards will be determined based on our internal criteria.
※ After the bug is confirmed, rewards will be distributed via in-game Inbox according to the Bug Report Reward criteria.
※ If multiple reports are submitted for the same bug, the reward will be distributed to the Commander who reported it first. However, for bugs that are difficult to reproduce, priority may be given to the Commander who provides the most detailed explanation.
※ Reports may be excluded from rewards if the following conditions are met:
- The reported bug was exploited for unfair advantages.
- The reported bug is difficult to reproduce or verify.
- Bugs that have already been announced through Notice.
- Issues such as connection problems due to maintenance or issues affecting only an individual Commander.
※ At the beginning of each month, we will announce the recipients of the Bug Report Rewards Program through a separate Notice. The announcement date may vary depending on circumstances.
- If we determine that a bug could be exploited in the future, specific details may not be disclosed in the Notice.
- The Notice will only include reports classified as S, A, or B tier. Reports classified as C tier may not be included.
Back
